Customer Service Policy

Our customers, both internal & external, deserve the best possible service. To achieve that, we will enhance our customer service efforts, ensuring that our activities are done in timely, professional, and respectful manner, our employees will be seen as excellent problem solvers. We will also seek ways to make complains easy so that people can readily understand what they are supposed to do. Employees will be held accountable for providing excellent customer service.

Employees will be evaluated annually as to their customer service skills as part of their regular performance evaluation.

Managers will ensure customer service questions are included in all interviews of potential new employees.

Managers will cover this policy and any additional customer service expectations in new employee orientations.